EA-1000 Administrative Customer Support Specialist

Training Program

Credential(s) Offered

Industry certification

Method of Delivery

Online, e-learning, or distance learning

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Customer Service Support/Call Center/Teleservice Operation. 520411


Our Administrative Customer Support Training will prepare you for a successful career in administrative support and customer service. This 6-week program is comprised of 5 courses to build a strong basis for any customer-facing career. 

You will learn the fundamentals of Customer Service by completing two modules aligned with standards set forth by the Professional Association for Customer Engagement (PACE). Level I of the training is designed to be transferrable to any position, across virtually any industry. Level II further builds on the skills gained in the first course but expands into new topics that focus on Sales, Communication and Phone Skills. Successfully completing these courses will lead to certification as Customer Service Certified (CSC).

Our comprehensive Microsoft Office training teaches skills such as how to create and manipulate documents, work with spreadsheets, presentations and email. You’ll also receive valuable soft-skill training, including subjects such as email and phone etiquette, communication strategies, time management and proper business etiquette in the office environment. The skilled administrative support staff needs to be able to handle a range of administrative tasks, and deal with sensitive client or patient relations issues.

In addition to the CSC and Microsoft certification, you will have the opportunity to gain the IT Fundamentals certification sponsored by CompTIA. The training for this certification is designed for any individual exposed to technology in the office environment and provides a great knowledge base beneficial to anyone, with or without a background in IT.


Program Length (Weeks)




Entrance Requirements

High School Diploma or Equivalent



WIOA Approved Program


Training Location(s)

14143 Farmington Road, Livonia, Michigan

Name of Credential

Customer Service Certified (CSC) and IT Fundamentals certification

Type of financial aid offered or have access to


Refund Policy 

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - Michigan Department of Licensing and Regulatory Affairs

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

In-State/District Tuition


Out-of-State/District Tuition


Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

43-4051.00Customer Service Representatives
$0.00 per hour

Provider Status



13955 Farmington Road, Livonia, Michigan 48154

Phone Number

(734) 469-5193

Fax Number

(734) 469-5193

Web Address

Last Updated

Nov 09, 2021


Aug 05, 2021