at BI Incorporated (A GEO Company)
Facility: CALDWELL ID DRC
Compensation Bonus (if applicable):
Equal Opportunity Employer.
This position provides case management support for a Day Reporting Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.
Primary Duties and Responsibilities
- Greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
- May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
- Completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
- Provides general office administration duties including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
- Assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
- Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in Company database.
- Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants’ attendance, participation and progress in Company database.
- Develops and monitors the participant’s progress relative to their CMP through all phrases of the program.
- Files, prepares charts and performs data entry as assigned.
- May collect participant payments, post payments on Company database, and make daily cash deposits.
- May be responsible for office opening and closing procedures.
- High school diploma required.
- College coursework in Human Services or business discipline preferred.
- Minimum of six (6) months experience in Human Services field with direct participant services preferred.
- Minimum of six (6) months experience working with minority populations preferred.
- Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants.
- Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
- Ability to safely operate a motor vehicle if required to transport participants.
- Good customer service skills.
- Effective communication skills with internal and external contacts at all levels.
- Good organizational skills and attention to detail.
- Solid computer skills and proficiency with MS Word and Excel.
- Basic database skills.
- Basic math skills.
- Bi-lingual (English/Spanish) skills may be required.
- Ability to work with computers and the necessary software typically used by the department.