Casino Operations Supervisor

at Penn National Gaming in Jackpot, Nevada, United States

Job Description

Don’t just work. Work Happy.

A career in gaming? At Cactus Petes Resorts Casino, we think you’ll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. – Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. – Responsible for supporting compliance to departmental budgets. – Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. – Ensures efficiency of Slot machines and related gaming equipment during assigned shift. – Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. – Assists with service light calls in accordance with established procedures. – Notifies Slot Technicians if any technical issues arise. – Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. – Accounts for chips on assigned games. This includes making fills and credits as needed. – Reports customer concerns to manager. – Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. – Maintains strict confidentiality in all departmental and company matters.

- High School Diploma or equivalent; or six months to one year of experience in Casino Operations; or equivalent combination of education and experience. – Must have excellent written and verbal communication skills; must be fluent and literate in English. – Must be proficient in Microsoft Office applications (Excel, Word, etc.) and have knowledge of Slots and Table Games operating systems. – Ability to maintain a high level of confidentiality and professionalism. – Must have excellent customer service and interpersonal skills. – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. – Ability to work collaboratively and communicate effectively with team members at all levels of the organization. – Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

Job/Display ID: 2022-94626

External Company URL:

Street: 1385 Highway 93

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Job Posting: JC211831923

Posted On: Apr 28, 2022

Updated On: Jul 02, 2022