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Emergency Call Handling Solutions Architect

at Motorola Solutions Inc. in Boise, Idaho, United States

Job Description

Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.Department OverviewThe Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer-Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description
The Emergency Call Handling (ECH) Solution Architect will report to the Solution Architect team lead. The ECH Solution Architect is ultimately accountable for the detailed operational design of the system being implemented from equipment to call flow to Network and as such is considered the Design Authority on all projects that will utilize. The Solution Architect will be responsible for conducting detailed Call Flow design meetings and site walks with the Motorola Project Manager(s), Sales Engineers, Channel Partners, and customers. The ECH Solution Architect will design the customer's call flow solution based on the customer's requirements and provide advice information on the benefits and risks of possible solutions.

Our product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.The ECH Solution Architect will work closely with our customers and project teams at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.

Responsibilities include:

Attending a 'hand-off from Sales' meeting, verifies, gathers, and documents the complete project requirements from Sales, Solution Engineering, and the Customer. This includes Network and 3rd party requirements.

Performs Site walks (remote or onsite) to confirm solution requirements and assess installation environment

Responsible for leading the detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotely

Accountable for the completion of the detailed Post Sales Design document (VESTA) or Cabinet layout drawings (CallStation) for submission to the teams responsible for staging systems and the project team members that will be configuring the system.

As requested, participates in and ensures the successful cutover of Motorola ECH solutions.

Participation in the development and approval of Methods of Procedure

Ensures that project-specific documentation is stored as appropriate

Maintain subject matter expert skills

Specific Knowledge / Skills:

Bachelor's degree desired.

Expertise in VESTA and/or CallWorks software suites is a must.

10+ plus years of deployment and integration of complex IP and TDM telephony products and systems

Expertise with PBX and telco analog, digital, and SIP-based technologies.

Expertise with TCP/IP networking

Previous experience in Public Safety Applications, including deployment, integration, and implementation a must. and/or previous or current operations and administration skills within a PSAP environment are a plus.

Experience leading and being a consultative representative of complex projects.

Exercises judgment in the selection of methods and techniques for obtaining solutions.

Communication skills to be able to take complex designs and technology and present it to a non-technology skilled audience is a must.

Ability to work collaboratively with MSI cross-functional regional management.

Ability to effectively communicate with relevant peers and senior stakeholders including the customer.

Ability to apply critical thinking skills to solve problems and make decisions

Displays courtesy and sensitivity

Manages difficult or... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

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Job Posting: 1760496

Posted On: May 14, 2022

Updated On: May 14, 2022