US-Optimization Specialist

at R1 RCM in Boise, Idaho, United States

Job Description

Entri Deployment Manager

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Entri Project Manager (Entri PM) will be responsible for planning, directing, and coordinating activities of implementation projects to ensure that project goals are accomplished within the prescribed time frame and financial parameters defined in the Client Contract and Statement of Work. The PM directs and coordinates duties performed by Implementation Consultants and Interface Analysts. Entri PMs report to the VP of Implementation PMs.

The successful candidate must have demonstrated critical thinking skills, be highly organized, and enjoy fostering team and client relationships for on-time and successful deployments resulting in positive ROI. The PM is responsible for problem-solving and escalating issues or challenges to the client and SCI sponsors to mitigate issues quickly.


Manages client projects holistically including accurate planning, effective verbal and written communication with the client and internal team, timely meeting of milestones, ensure completion of non-R1 tasks, and productive resource management.

Using a standard template, develops and maintains project plans specifying goals, timeline, scheduling, identification of risks, contingency plans, and allocation of available resources.

Escalates challenges and delays to key stakeholders both within R1 and the Client.

Documents current and future state workflows, noting where improvements will be realized using the SCI Solutions.

Submits status reports to report on progress, risks, and next steps.

Develops strong relationships with and reports to Client Executives to effectively keep projects on track. Delivers and reviews Executive Status Report with client executives as defined in project plan.

Responsible for the monitoring and reporting of revenue recognition based on established revenue milestones. Immediately alerts R1 management of any deviations from forecasted revenue and proposes alternative actions to recapture revenue.

Directs and coordinates activities of project personnel to ensure project progresses on schedule and within scope.

Confers with project personnel to provide technical advice and resolve problems.

Coordinates and responds to requests for changes from original specifications/project scope and manages client expectations around scope changes.

Facilitates and directs successful change management strategies on behalf of client organizations.

Required Characteristics:

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions when applicable; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Client Service – Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly, concisely and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents data effectively; Able to read and interpret written information.

Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Four-year college or university program degree; or two to four years related experience and/or training; or equivalent combination of education and experience. Related experience includes healthcare access (order process, scheduling and pre-registration for outpatient services). Familiarity with provider office and healthcare system integration is a plus (orders and schedules HL7 integration).

Must be able to travel +50% of the time. Self-motivated individuals are required for this position.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

+ Comprehensive Medical, Dental, Vision & RX Coverage

+ Paid Time Off, Volunteer Time & Holidays

+ 401K with Company Match

+ Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

+ Tuition Reimbursement

+ Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of

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Job Posting: JC212067107

Posted On: May 26, 2022

Updated On: Sep 02, 2022