Housekeeping Supervisor

at Penn National Gaming in Jackpot, Nevada, United States

Job Description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.

- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.

- Responsible for supporting compliance to departmental budgets.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.

- Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily.

- Assists with special requests from the Front Desk. - Inspects all vacant rooms to ensure housekeeping specifications are met. - Reports all maintenance problems and assures protection of all hotel property from possible damage. - Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.

- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

- Maintains strict confidentiality in all departmental and company matters.

- High School Diploma or equivalent required; or one to three months of related experience and/or training; or equivalent combination of education and experience.

- Must have strong written and verbal communication skills; must be fluent and literate in English.

- Ability to maintain a high level of confidentiality and professionalism.

- Must have basic computer skills and be able to utilize Microsoft Office applications (Word, Excel, Outlook, etc.).

- Must be able to perform the physical job duties of all Housekeeping team members. - Must be able to operate all Hotel Housekeeping equipment, including but not limited to vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and handheld radio.

- Ability to write reports and business correspondence.

- Must be well organized and have strong customer service skills.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

- Ability to write reports and business correspondence. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

- Ability to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability – for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer

Starting from $20.52 hourly, based on experience

Job/Display ID: 2023-107570

External Company URL:

Street: 1385 Highway 93

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Job Posting: JC240574399

Posted On: May 20, 2023

Updated On: Aug 11, 2023

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