at Intuit in Eagle, Idaho, United States
Job Description
Overview
The SBSEG Customer Success (CS) Payroll Tax Operations team has an exciting opportunity to improve customer experiences using analytics. We are seeking an exceptional Sr. Business Data Analyst to make a difference and become part of our core team. We are looking for a data-driven individual with excellent data and analytical skills and a passion for delivering data-driven insights.
This is an exciting time to join Customer Success at Intuit as we are building an analytics function to help our customers and business stakeholders. This is your opportunity to join this exciting and transformational journey.
What you’ll bring
+ Experienced practitioner in data and information space with 5+ years of experience working in Product Analytics, Marketing Analytics, Operations Analytics or other data-driven strategic insights analytic role
+ Bachelor’s Degree in Statistics, Mathematics, Data Analytics, Finance, Advanced Analytics, or related field; Master’s Degree preferred
+ Proficient in SQL, Excel, and data visualization software such as Qlik, Tableau, PowerBI, etc.
+ Experienced in experimentation design and execution
+ Ability to manage multiple projects simultaneously to meet objectives and key deadlines, balancing short & long term strategic implications to meet and/or exceed business objectives
+ Outstanding communication skills across a diverse audience of business stakeholders in both technical and non-technical forums
+ Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
+ Experience working in a large matrixed organization, aligning cross functional stakeholders, and serving as the glue that holds it all together
+ Ability to collaborate across organizational boundaries to solve complex problems and apply data-driven decision making principles
+ Proficient organizational skills, documentation, time management, portfolio prioritization experience, and accountability required
+ Technical undergraduate degree required (Engineering, Computer Science, Statistics, Analytics etc.) or equivalent experience
+ Some Travel required (~10%)
How you will lead
+ Partner with a diverse group of business functions, team members, and other analytics teams to enable decision support and key customer insights for the Small Business Self Employed Group (SBSEG), specifically in Payroll Tax Operations
+ Collaborate with stakeholders and other analysts to ensure analytical solutions are scalable, repeatable, effective, and meet expectations of various stakeholders
+ Provide guidance and thought partnership to business leaders and stakeholders on how best to harness available data in support of critical business needs and goals
+ Manage the full cycle of iterative big exploration, including hypothesis formulation, data generation and cleansing, testing, insight generation/visualization, and action planning
+ Leverage analytics acumen to develop data-backed insights from complex data sources and make strategic business decisions for unique business problems
+ Provide business stakeholders with entrepreneurial guidance essential for appropriately interpreting and building on findings, and fully incorporating the insights revealed through the research
+ Deliver analytically sound insights and recommendations as a working manager (player-coach role) and promote a growth and development culture for the team
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
