at Marriott in Boise, Idaho, United States
Job Description
Job Number 24079835
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
The Senior Manager Productivity Products is responsible for the conception, engineering, build, and testing of workplace productivity products for Marriott International associates. This leader will recommend and develop innovative and modern technical solutions with a customer-focused mindset. This role will help define product strategies and own product roadmaps and is accountable for product outcomes and services. This individual should understand the standards and executable actions required for delivering reliable technology solutions and other capabilities associated with Power BI, Power Apps, Power Automate, Dataverse, and Viva with a focus on simplicity, automation, self-empowerment, and user experience. Proven experience in developing technical solutions for workplace productivity products will be critical, as well as ensuring the adoption of M365 Copilot, GitHub Copilot and Copilot Studio in a secure manner. This person must be able to hire, develop, and build an inclusive, user centric, high performance team. Ability to effectively manage and collaborate with vendors and other third parties to define enhancements, product changes, and deliver solutions is also required.
CANDIDATE PROFILE
Education and Experience
Required:
- Undergraduate degree and/or equivalent experience/certification
- 7+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset that includes:
o 3+ years developing solutions for the workplace leveraging Microsoft Power Platform
o 3+ years developing security and audit reporting for productivity products and Microsoft Power Platform
o 3+ years working with third party service suppliers and ITO organizations – should include financial, SLA and service definition
o 3+ years experience negotiating with and managing OEM relationships.
o 3+ years experience developing and implementing end user adoption plans of new technologies
o Experience working with remote and offshore development and support teams.
Preferred :
- 2+ years at a Manager level or above at a Fortune 500 company with significant scale.
- Demonstrated success leading large-scale infrastructure initiatives/transformations.
- A thorough understanding of the interdependence of systems and their impact to the business.
- Understanding of the quality assurance, risk management, and security considerations and their impact on the overall technology environment.
- End to end infrastructure lifecycle experience related to user identity and access management.
- Strong understanding of Agile and DevOps methodologies.
- Fluency in human-centered product discovery methods such as design thinking and service design.
- Strong process management and problem resolution skills.
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience in business systems and process planning.
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
- Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
- Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
- Demonstrates strong executive presence and strategic thinking skills.
CORE WORK ACTIVITIES
Leadership
- Accountable for providing day-to-day leadership and management of the Productivity engineering and products organization and managing the effective delivery of those services to the company.
- Establish management level relationships and partnering with all discipline teams to define systems engineering and cloud services.
- Accountable for managing suppliers in ensuring the delivery of quality services and meet all contractual obligations.
- Foster an environment of continuous improvement and structured processes and procedures that support not only a zero-fault culture, but one that focuses on the “how” as much as the what.
Conception
- Participate in the develop of new strategies around the ‘consumerization’ of the workplace experience at Marriott International. This includes such key concepts as ‘wireless everywhere’, AI driven productivity tools, cloud based software, and wearable technology.
- Responsible for developing technical solutions in the workplace technology space geared at maximizing the end user experience. This includes a clear understanding of key business processes for provisioning, collaboration, security and compliance, self-enablement technology and technology upgrades.
- Key market thought leader whom leverages third party and industry insights into evolving the way in which Marriott associates engage with their work, colleagues and customers.
- Leads the team responsible for moving workplace experiences to mobile infrastructure technology and cloud services.
Engineering
- Select, qualify and transition into production all technologies related to workplace technologies (e.g. Identity& Access Management, security, and collaboration services).
- Design quality and always available integrations with domain services such as Azure Active Directory, LDAP, and other associated e-Directories.
- Build a team that will drive strategy around designing and managing healthy productivity, IAM, security and authentication services.
- Develop cloud based services in the form of IaaS, SaaS or PaaS to help consumerize and provide interoperability for prodcutivity products.
- Develop standards, qualifications and methods for the integration of the workplace architecture with new applications and internet browsers.
- Design and implements all digital and automated processes for service and user provisioning, service enhancements and service requests.
Service Management
- Represent the services across the organization, designates technical lead and backup, and coordinates communication among support staff and systems staff
- Ensure team understands the services (components, etc.), provides input in service attributes such as performance, availability, security, etc.)
- Conduct competitive market assessment/benchmarking, analyzes financial and internal customer analysis
- Manage vendor relations, oversees internal supplier management
- Work with third party suppliers and integrators on automating workplace support services and other support areas.
Managing and Conducting Human Resources Activities
- Interviews and hires employees.
- Promotes the fair and equitable treatment of employees.
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
- Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
- Utilizes an
