in County, ID
Job Description
A hard-working individual that will provide support to the various aspects of our product lines. This includes Point of Sale, Website Design, Online Ordering, and Digital Menu Boards. Point of Sale support requires a great phone presence and familiarity with remotely controlling computers. You must be able to communicate effectively with our customers. A general sense of project management is required to satisfy the varying needs of our customers.
The position of Support Team Member is an accelerated training program for upward movement into our Operations team. This entry-level position starts with simpler tasks growing your understanding and proficiency within our solutions.
Ideal candidates are self-motivated individuals, who love working with a passionate/competitive team (but don’t mind working alone), creating strong relationships with clients, working with brand new software, thinking creatively to solve problems, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.
Make an impact
In our environment, every voice is heard, and everyone’s contribution is significant. You’ll be working directly with the founders and management to make a difference in the restaurant technology space.
Growth opportunities
We have enjoyed sustained growth, and we are actively working to put in place the right team to continue this success. You can be a part of this.
Laid Back Work Environment
An open environment laid back but professional culture, & flexible schedule.
Details on the Job’s Activities
- · Send project “welcome letters”, establishing tasks and timelines for new installation
- · Understand the Point of Sale processes for our customers to be successful and provide consultation on those processes
- · Monitor and reply to Support E-Mails in a timely and professional manner
- · Follow up with customers with regards to on-going issues or resolutions
- · Willingness to learn about Virtualization and Hyper-V/VMware
- Setting up the online ordering sites for new customers based on the setup questionnaire
- · Setting up unique menu categories & sub-categories and assigning menu items to them
- · Setting up options/modifiers and toppings and assigning them to the menu items
- · Adding descriptions and full menu item names that are not maintained at the Point of Sale
- · Adding menu item images, menu type icons, menu category images, and banners
- · Troubleshooting basic errors reported by the customer
