at University of Idaho in Moscow, Idaho, United States
Job Description
Application Administrator I or II
Posting Number: SP004814P
Division/College: Information Technology Services
Department: Enterprise Applications
Location: Moscow
Posting Context Statement:
Enterprise Applications, a department within the Office of Information Technology (OIT) supports the key administrative computing systems for the University of Idaho. These systems include enterprise business applications such as Banner, MyUI, and UIdaho.edu, as well as supporting several custom-developed and vendor provided applications that serve departments across the university. The Enterprise Administration team provides system administration, monitoring, troubleshooting and maintenance to meet the needs of departments and Enterprise applications. The teams focus is on providing outstanding customer support and maximizing the end user experience.
Position Overview:
Application Administrator I
This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.
Level I positions apply system administration concepts and university policies, procedures and processes to small projects of limited scope. They identity and resolve routine issues with systems and applications, following standard policies, procedures and documentation to analyze situations and carry out routine operational tasks.
Duties may include:
- Perform basic system upgrades, configuration changes and functionality upgrades with limited scope
- Monitor system status and performance and report to appropriate stakeholders
- Perform routine operational tasks under the direction of senior level administrators
- Work in a team-oriented atmosphere of cooperation and collaborative problem-solving to ensure that the technology needs of the university are met
- Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
- Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
- Document procedures, standards, installations/upgrades, help documents and user guides
- Other duties as assigned
Application Administrator II
This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.
Level II positions apply system administration concepts to small-to-medium-sized projects and portions of larger projects. They collaborate with team members, perform routine work and complete operational tasks with limited supervision. They follow standard policies, procedures and documentation to analyze issues and situations and determine appropriate courses of action.
Duties may include:
- Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
- Monitor and benchmark systems and analyze results for potential improvements
- Ensure that application security standards are being followed
- Provide troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems.
- Represent team on medium-scale projects, initiatives and implementations/upgrades
- Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
- Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
- Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
- Other duties as assigned
This position is based in Moscow ID with the potential of a hybrid option available.
Required Experience:
Application Administrator I
- One or more of the following
- Two years working in an information technology related field
- 24 college credits in information technology related courses
- Communicating technical information
- Working in a customer service role
- Working in a team environment to accomplish shared goals
Application Administrator II
- Two years as a system, database, or application administrator
- Communicating technical information to a general audience
- Working in a team environment to accomplish shared goals
- Working with Tomcat or other application server technologies
- Working with Oracle or SQL Server databases
Required Education:
Application Administrator I or II
- High School Diploma or equivalent
Required Other:
Application Administrator I or II
- Occasional night and weekend work will be required during unplanned system outages or planned system upgrades and maintenance.
Additional Preferred:
Application Administrator I
- Experience with higher education technology
- Experience or education working with Tomcat or other application server technologies
- Experience or education working with Oracle or SQL Server databases
Application Administrator II
- Bachelors Degree in an Information Technology related field
- Experience with higher education technology
- Experience working with ERP or other large scale Enterprise Administrative Systems
- Experience analyzing customer needs and providing information technology-based solutions to meet them
- Understanding of industry security standards and how to apply them to applications
Physical Requirements & Working Conditions:
- None
Degree Requirement:
N/A: No degree requirement
FLSA Status: Exempt
Employee Category: Exempt
Pay Range: AA I $66,942.72 +DOE/ AA II $75,296.00 +DOE
Type of Appointment: _of_Appointment
FTE: 1
Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 04/01/2025
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants: Posting will remain open until a pool of qualified candidates has been identified. Applications received on or before April 15, 2025, will receive first consideration.
Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement: Applicants who are selected as final possible candidates must be able to pass a criminal background check.
To apply, visit https://uidaho.peopleadmin.com/postings/47858
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
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