in Nez Perce County, ID
Job Description
SUMMARY
This position is responsible for the management, planning, and execution of the daily activities associated with Housekeeping & Laundry Departments.
ESSENTIAL JOB FUNCTIONS
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
- Function as a leader of the hotel with responsibility for all aspects of the operations, including guest and team member satisfaction, human resources, financial performance within the housekeeping and laundry departments.
- Responsible for all aspects of housekeeping and laundry operations at the hotel, day-to-day staff management and guest satisfaction.
- Greet guests and respond to special requests in an attentive, friendly courteous and service-oriented manner.
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.
- Inspect guest rooms, public areas, & heart of the house for cleanliness.
- Ensure compliance with QA at the assigned hotel; Perform QA self-audits at any given hotel.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Northwest x Southern Hospitality standards.
- Assist in creating a positive team-oriented environment which focuses on the guest through team member development and motivation.
- Motivate, coach, counsel and discipline all management personnel according to team member handbook, polices and ensure that managers follow the standards in their administration of counseling and disciplinary steps.
- Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
- Ensure Loyalty Program Members' rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
- Communicates with other departments to ensure proper handling of guests and groups.
- Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate; returns later if rooms are occupied.
- Maintains room security by providing effective key control.
- Prepare annual preliminary budget for housekeeping functions by analyzing and reviewing financial and budgetary data.
- Oversee and participate in the preparation and maintenance of various records and reports related to personnel, daily housekeeping activities, inspections, inventory and assigned functions.
- Responsible for ensuring that all departments comply with sanitation and safety standards for guests and team members.
- Responsible for ensuring that all supplies and equipment are inventoried, secured, and at appropriate par levels.
- Communicates often with businesses outside hotel to negotiate bids and service contracts with vendors.
- Coordinate and prepare specifications for outside cleaning service contracts as required.
- Oversees work orders to ensure that all repairs and maintenance requests are completed on a timely basis.
- Moves throughout facility to monitor and take corrective action to ensure quality and service standards are consistently met.
- Interacts with guests to obtain objective feedback regarding quality of service and experience.
- Investigates and resolves applicable guest or staff member complaints or concerns in a timely manner.
- Manages and secures all Lost & Found items for guests and team members via detailed tracking logs and storage program.
- Responsible for ensuring that all hotel team members maintain Fire, Life, and Safety compliance with all established policies and procedures as well as all local, state, and federal laws and regulations.
- Ensures compliance with accident and loss prevention programs, SOPs, health and sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
- Detailed recordkeeping in English is required for logs and inspection sheets.
- Establish and ensure the execution of the departmental preventive maintenance program for key pieces of equipment.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- At all times projects a favorable image of Northwest x Southern Hospitality to the public.
- Maintains safe working conditions within department and Hotel.
- Performs other duties as assigned by management.
