in Ada County, ID
Job Description
WE ARE HIRING!
We are seeking a customer-focused individual to join our team as a Bi-lingual Early Stage Loan Counselor (Spanish)! You will play a crucial role in providing exceptional customer service and assistance to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.
Why Work with Us?
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth. It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.
In this role, you will:
- Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
- Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
- Educate and counsel borrowers on financial options and resources
- Administer early stage account collections and ensure compliance with regulatory requirements
- Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
- Identify borrowers for home retention programs and schedule property inspections to assess condition
- Resolve delinquency through collection efforts and borrower assistance programs
- Work in a team environment to meet and exceed performance metrics
