Utility Service Specialist

at Insight Global, LLC in Boise, Idaho, United States

Job Description

Job Description

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts, process payments, and work under general supervision.

The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

High school diploma or equivalent and three years of experience working in a call center or utility billing environment.

Knowledge of:

General business office, bookkeeping, and telephone etiquette, equipment and procedures

Computer usage including related software

Recordkeeping and filing practices

General customer service techniques

Ability to:

Perform accounting operations

Communicate effectively with sometimes difficult customers and deal with frequent interruptions

Plan, organize, and prioritize work assignments

Interpret and explain regulations, policies, and procedures under adverse conditions

Adjust to changing priorities in a fast-paced call center environment

Communicate effectively in the English language at a level necessary for efficient job performance

Perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation

Applicants MUST be able to pass a lifetime background check as well as a credit history check. Associate’s degree in accounting, business administration or a related field and five years of experience with first and/or third-party collections.

Knowledge of:

Bankruptcy law and related matters

Billing rules, regulations and procedures

Collection procedures and techniques

Process serving regulations and practices and procedures of bankruptcy and district courts

Fair Debt Collection Practices and the Fair Credit Reporting Act

Financial recordkeeping methods, including maintaining, adjusting and making credits and debits to utility accounts

Fiscal recordkeeping