at Central Garden & Pet Company in Boise, Idaho, United States
Job Description
KEY RESPONSIBILITIES- Verifies the validity of invoicing discrepancies by means of researching customer claims by working with various departments within the company and directly with the customers.
- Obtaining customer documentation from multiple potential sources (email, phone, portals, postal mail)
- Researching claims by pulling shipping documents, liaising with multiple other departments, internally and externally, to include, but not limited to, customers, warehouses, sales, marketing, pricing, etc. for additional details/clarification when needed.
- Adhere to documented complex matrix dependent on brand and reason for claim to obtain necessary validations and/or approvals to process a credit memo to resolve the invoicing discrepancy.
- Dispute invalid deductions to customers by multiple potential avenues (email, portals, etc.) and follow up with customers regularly to obtain either additional documentation to validate claim or obtain repayment on invalid deductions within defined department goals.
- Provide updates regularly and as needed to management team on status of account portfolio to include monthly aging meetings with detailed status on all past due line items on your customer base.
- Ensure claims are raised correctly for all deductions taken by customers to ensure accurate reporting for the business units.
- Review open claims weekly to ensure accuracy of claims for business unit, reason for claim, amount, etc.
- Navigate various customer portals and/or correspond by phone or email for invoice payment status (dependent on account base).
- Maintain weekly checklists for all tasks and ensure their completion, letting management know of any exceptions.
- Address inquiries within the 24-hour service level agreement.
- Provide support as needed for internal and external audit requirements.
- Attend and participate in monthly team meetings, monthly one on one meetings, and quarterly department meetings.
- Analytical, sound problem solver, detail oriented, organized, strong communicator (verbal and written), strong sense of urgency.
- Accountable and reliable
- Results driven and internally motivated to succeed.
- Proficient with Microsoft Office experience (primarily Excel and Outlook)
- Basic accounting knowledge (credits/debits, general ledger, profit centers/cost centers, etc.)
- ERP experience
- Consumer Products experience
- Basic understanding of internal controls including SOX requirements
- Ability to adapt to a changing environment and handle multiple priorities.
- Self-starter, ability to work independently and within a team environment.
- Experience in shared service environment
- Possess process improvement mindset with a desire to consistently look for ways to improve efficiency and service.
- Other – candidate should have the highest integrity and character and possess finance experience and business sense. Must be able to follow processes and collaborate cross-functionally.
- 1-3 years of high-volume Accounts Receivable and deduction resolution experience
- Corporate office environment or home office with frequent use of phone and PC
- New Employee training is held in the office. WFH is offered after training is complete.
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with 3% company match and annual employer discretionary contribution
- Paid vacation, holidays and sick time
- Employee Assistance Program
- Access to thousands of free online courses
- Discounts on cell phones, movie tickets, gym memberships, and more!
- Education Assistance (both college degrees and professional certifications)
- Referral Program with cash bonus
- Access to on-demand pay
- Paid parental leave
