at Goodwill Industries of the Inland Northwest in Colville, Washington, United States
Job Description
Closes: 12/28/25 - Colville, WA - Full-time/Hourly
Wage: $19.00 p/h
Employment Benefits: https://discovergoodwill.org/benefits/
NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.
Summary:
This entry-level position provides support to Workforce & Family Services (WFS) programs. Tasks include first point of contact for homeless inquiries/appointments; appointment scheduling; & customer service for internal & external consumers. Provide administrative representative payee services, ensuring funds are distributed correctly & records are properly maintained. Must pass background.
Education &/or Experience:
High school diploma or general education degree (GED); or one to three months related experience &/or training; or equivalent combination of education & experience.
Essential Duties & Responsibilities include the following:
- Provide information regarding eligibility & program services for WFS programs to both phone & face-to-face inquiries.
- Operate office equipment & use computers for spreadsheets, word processing, database management, & other applications.
- Greet & direct visitors/participants & inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs & community resources via phone or walk-in inquiries.
- Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity.
- Work with persons with disabilities &/or disadvantages & when instructed provide guidance & assistance.
- Attend & actively participate in offered trainings, including but not limited to de-escalation, diversion, & rapid resolution techniques.
- Provide services within scope of work, as directed by supervisors.
- Establish & maintain good working relationships with participants, referring agencies, & other program partners.
- Stay informed of all state & federal laws affecting the organization & the people it serves.
- Distribute funds in accordance with representative payee plan in order to accommodate the primary needs of housing, essential needs, & secondary personal needs, with remaining funds dispersed to the clients on a needs basis.
- Conduct intake interviews with new clients, completing necessary paperwork.
- Maintain a file on each payee containing representative payee information forms, agreement forms, expenditure forms, & other pertinent information.
- Maintain & tally check register for each client file, providing Accounting department with accurate records at the end of each month.
- Prepare & distribute checks to each client.
- Keep accurate records of all checks received & all checks issued to clients.
- Contact creditors (utility companies, medical services, l&lords, etc.) to set up payment plans for payees.
- Assist with the Social Security Administration reports, detailing how payees' funds were distributed over a specified period of time.
- Communicate with other agencies providing information when needed to assist the client to procure energy assistance & other available community assistance.
- Must not contribute to or create a real or perceived conflict of interest surrounding clients or client accounts.
- Adhere to HIPAA regulations, company policies, & procedures regarding the same.
- Work collaboratively with WFS to provide participant services.
- Follow all policies, procedures, & directives of Goodwill Industries of the Inl& Northwest assuring safety of personnel or property.
- Properly wear & maintain all required Personal Protective Equipment (PPE).
- Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
- Comply with & promote good safety practices. Maintain an orderly work area. Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
- Other duties as assigned.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://discovergoodwill.applicantpro.com/jobs/3922612-31144.html
