Radiology Unit Coordinator

at St. Mary's Health & Clearwater Valley Health in Orofino, Idaho, United States

Job Description

The Radiology Unit Coordinator is responsible for coordinating all administrative activities that support diagnostic imaging. This role manages scheduling, insurance benefit verification, authorization preparation, order management, patient documentation, and communication with internal and external partners. The coordinator ensures exams are accurately scheduled, financially cleared, and supported with complete clinical documentation. This role supports patient flow, and strengthens revenue integrity across Radiology, Patient Access, Authorization, and Medical Records.

Essential Job Functions:

• Follows hospital exposure control plans/blood borne and airborne pathogens.
• Maintains confidentiality of all hospital and patient information at all times.  Follows HIPAA regulations and policies.
• Reports to work on time and meets acceptable standard for attendance.

Scheduling & Workflow Coordination

• Coordinate and manage all Radiology scheduling
  • Confirm complete orders, required documentation, and correct exam protocols prior to scheduling
  • Communicate with providers, clinics, and patients to support accurate scheduling and reduce delays
  • Track and monitor patient movement and exam status to support timely workflow
  • Assist with patient transport as needed

Insurance Verification, Authorizations & Financial Support

• Verify insurance benefits prior to scheduling to support accurate authorization preparation
  • Forward complete information to the authorization team and assist with authorizations as needed
  • Communicate basic financial and insurance information to patients
  • Support accurate preparation of Good Faith Estimates for self-pay patients
  • Ensure patient demographics, insurance details, and required documentation are entered and maintained accurately

Order Management, Documentation & Regulatory Support

• Process incoming referrals and orders; track, verify, and reconcile information for accuracy
  • Scan and upload documents into the electronic health record to support Medical Records
  • Maintain compliance with HIPAA, confidentiality standards, and regulatory requirements
  • Ensure complete patient information is available for scheduling, billing, and clinical care

Communication & Department Support

• Serve as a communication resource for Radiology regarding patient location, exam status, and workflow activities
  • Coordinate communication with external clinics, partner facilities, and providers
  • Support departmental initiatives, projects, and process improvements
  • Attend relevant meetings and maintain up-to-date knowledge on workflow changes and imaging protocols
  • Provide administrative support to assist operations across Radiology and collaborating departments
  • Perform other related duties as assigned

Minimum Qualifications:

• High school diploma or equivalent preferred
  • Two years of experience in a healthcare administrative role such as Health Unit Coordinator, Imaging Scheduler, Administrative Assistant, Outpatient Service Coordinator, or equivalent education/experience
  • Working knowledge of medical terminology, HIPAA standards, and electronic health record systems preferred
  • Experience with insurance verification, scheduling, authorizations, or patient access processes preferred

Full time, 40 hours per week, M-F

CVH is EOE