at First Federal Savings Bank of Twin Falls in Twin Falls, Idaho, United States
Job Description
Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.
Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.
Job Summary
The Personal Banker 1 (PB1) is responsible for building and expanding retail banking relationships with existing and prospective customers. They assist with teller transactions, opening new personal deposit accounts and services, and conducting personal deposit account maintenance on existing accounts. To effectively anticipate and meet the holistic financial needs of a customer. The PB1 works with internal partners to facilitate referrals when appropriate. They assist with lobby management and resolution of customer issues.
Essential Duties and Responsibilities
- Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
- Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
- Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
- Assist with outgoing wire transfer requests.
- May assist with in branch security duties.
- Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
- Able to understand and review legal documentation.
- Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
- Assist with personal credit card applications.
- Assist with customer inquiries in person, via phone or email.
- Represent and promote the bank professionally in the community and at community events.
- Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures. Other duties as assigned by the Branch Manager or Assistant Branch Manager.
Qualifications Required
(Required education may be satisfied by experience and/or working knowledge)
- High School diploma or equivalent.
- 2 years of combined customer service experience and/or cash handling experience
- Valid driver's license as some travel between branches, to/from Corporate, or to customer locations may be required.
Physical Requirements and Working Conditions
- Standing or sitting for extended periods of time.
- Ability to operate computer applications and basic business equipment.
Qualifications Preferred
- 1 year of banking experience.
