Retail Banking Trainer

at First Federal Savings Bank of Twin Falls in Twin Falls, Idaho, United States

Job Description

Why work for First Federal Bank? 

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.

Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers. 

Essential Responsibilities

The Retail Banking Trainer will: 

· Develop, prepare, deliver, and maintain training for Retail Banking staff, which may include in-person, onsite, virtual, and recorded trainings. 

· Oversee tracking of training completion for Retail Banking employees for onboarding, promotions, and other bank initiatives. 

· Assist with projects related to retail training initiatives, including system updates, process improvements, and/or product changes. This may include collaborating with stakeholders to implement training solutions for products, services, or software. 

· Coordinate with leadership and other bank departments on training initiatives, training gaps, and cross-functional alignment. 

· Gather feedback from trainees and managers, as well as other departments, to evaluate and improve training effectiveness. 

· Assess learning outcomes through knowledge checks, observation, and other means. 

· Ensure training aligns with company policies, procedures, compliance requirements, and service standards. 

· Complete other duties as assigned.

Minimum Qualifications 

· Associate’s degree in business or related field, and 

· Three (3) years of experience working in a banking environment in a customer facing role.

Preferred Qualifications 

· Bachelor’s degree in business or related field. 

· One year of experience as a trainer or similar role.

Job Requirements 

· Driver’s license required to operate personal vehicle. 

· Sitting or standing for extended periods of time; requires ability to work and operate computer applications and equipment. 

· Able to perform essential responsibilities of the job with or without reasonable accommodation.