at Cloverdale Funeral Home and Memorial Park in Boise, Idaho, United States
Job Description
- Establishes a professional relationship with client families to ensure that all needs are being met.
- Represents the company in a professional and caring manner.
- Provides tours and guides families that visit the cemetery locations.
- Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
- Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
- Develops new prospects and community-based contacts.
- Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
- Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
- Actively participates in all required location and company training initiatives.
- Reports all progress to the Sales Manager (or Unit Leader) as directed.
- Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
- Identifies and remedies all hazards at location and on grounds.
- Performs other duties as assigned.
