at Treasure Valley Coffee, Inc. in Boise, Idaho, United States
Job Description
Purpose:
The Vending Service Technician (VST) has a critical role in maintaining the efficient operation of all vending machines. As the VST does come into direct contact with customers, the VST must consistently project a positive image of the company while concurrently building and maintaining excellent client relationships. Prompt and courteous service by technicians is essential to maintaining high levels of customer confidence in the ability of TVC to respond to their needs in an expedited and efficient manner.
Job Summary:
The Vending Service Technician is responsible for ensuring all vending equipment is maintained, repaired, and fully operational 24/7, and is also responsible for the documentation of repairs and the reporting maintenance outcomes to vending managers in a timely manner.
Essential Job Duties and Responsibilities:
- Deliver, install, and set up vending machines at client locations.
- Configure machines for different products (beverages, snacks, etc.).
- Calibrate and test machines to ensure functionality.
- Perform routine inspections and preventative maintenance.
- Diagnose and repair mechanical, electrical, and refrigeration issues.
- Replace faulty components such as motors, coin mechanisms, sensors, and compressors.
- Clean machines internally and externally to ensure hygiene and presentation standards.
- Respond to service calls and customer complaints in a timely and professional manner.
- Troubleshoot issues like coin jams, product jams, and power problems.
- Provide basic training to clients on machine operations and maintenance if needed.
- Maintain accurate service logs, including repairs, parts used, and machine performance.
- Report any recurring issues or potential upgrades needed.
- Use route management or mobile inventory systems, if applicable.
- Follow safety guidelines while transporting and servicing machines.
- Ensure machines comply with local health and vending regulations.
