at The UPS Store 2271 in Idaho Falls, Idaho, United States
Job Description
We are looking for kind, outgoing Retail Sales Representatives to provide excellent customer service for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will lead to success in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell and up-sell products
- Ensure retail areas and back stock are organized and filled
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
Skills
- Excellent communication skills; capable of building trusting relationships with team mates and customers
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Ability to maintain professionalism and remain level in stressful situations
- Knowledge of inventory stocking procedures
- Basic math skills
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- We do NOT offer health benefits
Shift:
- Full time is an 8 hour shift
- Day shift
- Evening shift
Work Location: In person
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