at Ada County Highway District--ACHD in Boise, Idaho, United States
Job Description
Applications are now being accepted for the position of Rideshare Route Formation Specialist in the
Commuteride Department. This is a non-exempt position with a starting wage of $22.80 to $27.70 per
hour/DOQ.
ACHD offers an excellent benefit package with medical, vision and dental insurance, paid vacation and holidays
and membership in the Public Employee Retirement System of Idaho (PERSI).
Primary Responsibilities:
• Analyzes rider leads and evaluates compatibility with existing vanpool or rideshare routes based on origin,
destination, schedule, and capacity; directs rider placement to optimize system efficiency and fleet
utilization.
• Provides data-informed recommendations to leadership to support program growth and optimization for
system efficiency and fleet utilization.
• Develops and analyzes performance reports and data related to ridership demand, route development, and onboarding
outcomes using geographic, demographic and commute data.
• Maintains oversight of rider interest, demand, and waitlists; determines when conditions support formation
of new routes and provides data-informed recommendations to leadership to support program growth and
optimization.
• Advises prospective riders on route status, timelines, eligibility, and next steps; processes rider, driver, and
volunteer applications and establishes rider accounts in designated systems to support billing, onboarding,
and program integrity.
• Recruits, supports, and trains vanpool participants, volunteer drivers, and bookkeepers; manages
confidential customer data, maintains administrative records, coordinates with operations and finance for
route activation and administration, and develops performance reports using ridership, geographic,
demographic, and commute data.
Qualifications:
• Considerable knowledge of principles of customer service, program strategies and implementation; public
sector or transportation demand management (TDM) programs; rideshare, vanpool, transit, or mobility
programs; data analysis methods using geographic, demographic, and commute data to identify growth
opportunities; and customer account management and database software.
• Good knowledge of local geography and commute patterns; general office management techniques;
public agency administrative procedures and record management practices; and report preparation and
performance metric tracking.
• Ability to evaluate rider information and determine route compatibility; maintain accurate records and
documentation; follow established policies and procedures; work collaboratively within a team
environment; manage changing priorities and timelines; develop and maintain professional relationships to
accomplish goals and objectives; and analyze data and trends to support strategic program
recommendations and operational optimization.
• Any combination of experience and training which provides the required knowledge, skills and abilities are
acceptable.
A completed application is required and must be submitted to Human Resources by 4:30 p.m., April 2, 2026.
Applications will be reviewed periodically. Apply as soon as possible to ensure you will be considered for
this position. This job announcement will be closed if the position is filled prior to the closing date.
Applications are available at our headquarters located in Boise, ID or visit our website at www.achdidaho.org.
An AA/EEO/ADA Employer
Preference may be given to veterans who qualify under state and federal laws and regulations.
