at Idaho Housing and Finance Association in Boise, Idaho, United States
Job Description
WE ARE HIRING!
We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency.
In This Role, You Will:
- Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
- Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
- Maintain accurate records and documentation across systems
- Collaborate with internal teams to resolve customer requests efficiently
- Deliver professional, timely, and high-quality customer service
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho.
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