at Capital Educators Federal Credit Union in Meridian, Idaho, United States
Job Description
How to apply: Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.
Role: The IT Support Technician provides financial services of superior quality and convenience through assisting CapEd employees with setting up workstations, answering questions, resolving technical problems and maintaining the company's network, software and computer equipment. This position collaborates with internal team members and other technical staff to identify support trends and resolve underlying issues.
Essential Functions & Responsibilities:
- Assists employees as the first point of contact for technical assistance in person, over the phone, via email, IM and through helpdesk software. Assists with troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. while actively listening to and inquiring about employee’s needs with the objective of providing the ultimate service experience and value-added solutions..
- Resolves employee inquires by utilizing company policies. Researches and explores potential solutions to provide alternatives and coordinates with other IT staff and vendors to resolve issues with hardware, computer software and network problems. Follows escalation processes to direct employees to appropriate team member as needed
- Maintains the Credit Unions CORE systems and operating system software to provide a reliable and efficient computing environment.
- Identifies recurring issues and work with other IT staff members to resolve underlying issues. Recommends proactive solutions for any potential issues identified.
- Installs Credit Union's hardware and software; ensures employees know how to care for and maintain their workstations, printers, and PCs and understand procedures for data backup, network access, etc.
- Repairs hardware as necessary and work closely with service vendors to ensure continuity of service. Recommends changes in software and hardware to improve computer capabilities.
- Sets up workstations with computers and necessary peripheral devices (routers, printers etc.) Installs and configures appropriate software and functions according to specifications. Ensures security and privacy of networks and computer systems
- Contributes to efficient Credit Union operations by performing other job related duties as assigned.
- Maintains knowledge of all Credit Union products, services, and promotions.
