Customer Service Specialist

at Pure Water Partners in Sandpoint, Idaho, United States

Job Description

Pure Water Partners, a privately held specialty finance company in the bottle free water marketplace is actively seeking an experienced enthusiastic and motivated Customer Service Specialist.

Job Description:

This position is a critically important role, acting as the company’s “brand ambassador” by being the front-line point of contact with our customers. Effective interpersonal and communication skills, as well as an ability to work independently are key to success in this position.

If you are looking for a company that you can grow with and learn from, then we want to hear from you!

Our Customer Service Team:

Provides an exceptional customer experience with a focus on building a relationship of trust and enthusiasm and resolving issues with positive outcomes
Answer customer inquiries regarding service issues, account questions, and general client concerns
Works to assess customer requirements and expectations
Communicates in a timely and accurate manner
Takes actions to encourage timely payments
Processes payments
Works within and contributes to the team environment
Our Ideal Candidate:

Minimum 2 years' experience working in a customer focused environment
High level of trust and integrity
Strong customer service, interpersonal and relationship building skills
Confidence and professionalism on the phone
Excellent written communication skills
Computer experience and proficiency – MS Word, Excel and other business programs
Analytical and problem-solving skills
Effective time management and ability to prioritize projects and customer needs
Displays professionalism in demeanor language and appearance
Willing to work with and adhere to performance goals
Patience and flexibility and the ability to manage stress
High school diploma required - Associate’s/Bachelor’s degree preferred
Pure Water Partners is one of the fastest growing companies in the Sandpoint area.

We are seeking committed individuals to strengthen our company as we expand. There is opportunity for professional development and growth in this role.