at Care Creek Dental in Pocatello, Idaho, United States
Job Description
Patient Greeting & Check-In/Out
- Welcome patients and visitors in a professional and friendly manner
- Verify patient information and update basic records
- Manage patient check-in and check-out processes
Appointment Scheduling
- Schedule and confirm patient appointments
- Manage cancellations and rescheduling
- Send reminders via phone, text, or email
Communication Management
- Answer phones and respond to general inquiries
- Route messages to appropriate staff
- Handle basic patient questions regarding appointments or office policies
Administrative Support
- Maintain front desk organization and paperwork
- Scan, file, and manage incoming documents
- Process simple payments and provide receipts
Office Support
- Maintain waiting area cleanliness and comfort
- Assist with general office tasks as needed
Patient Records & Documentation
- Maintain complete and accurate patient records
- Manage digital forms, treatment documentation, and insurance data
- Ensure compliance with privacy standards
Insurance & Financial Coordination
- Verify benefits and obtain pre-authorizations
- Present treatment estimates and payment options
- Manage accounts receivable and collections
- Provide financial counseling and payment planning
Schedule & Treatment Coordination
- Optimize provider schedules and treatment sequencing
- Manage recall and continuing care systems
- Track unscheduled treatment and follow-up
- Support case acceptance initiatives
Patient Experience Management
- Serve as primary contact for patient concerns
- Coordinate follow-up communication and service recovery
- Support retention and long-term care planning
Clinical & Staff Coordination
- Liaise between providers, assistants, and administrative staff
- Support daily operational workflow
- Assist with team scheduling coordination
Technology & Systems
- Manage practice management software workflows
- Maintain digital communication tools and patient portals
Practice Performance Support
- Monitor schedule productivity and financial targets
- Support reporting on collections, treatment acceptance, and retention
Marketing & Growth Support (practice-dependent)
- Track referrals and patient engagement
- Support membership plans or promotions
- Assist with reputation management
