System Technologist (Hybrid)

at Motorola Solutions Inc. in Boise, Idaho, United States

Job Description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewSafety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, and safer businesses. In this role, you will join a high-performing support infrastructure where our mission is "Solving for safer." This dedicated organization acts as an "always-on" protective fabric, ensuring that the systems relied upon by emergency responders perform with total clarity in the moments that matter.Job Description
At Motorola Solutions, we help people be their best in the moments that matter. As a hybrid System Technologist, you will provide advanced technical support for our premier Public Safety software solutions within a fast-paced, dynamic environment. You will serve as a vital escalation point for complex technical challenges, stepping into high-stakes scenarios to restore operational performance. We operate under a customer-first philosophy, empowering our personnel to collaborate seamlessly and solve the real challenges of today, tomorrow, and beyond. This opportunity balances deep engineering research with customer partnership, allowing you to maximize your professional impact while helping to support a safer world.

Key Responsibilities:

Advanced Technical Support & Escalation

Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers

Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes

Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities

Knowledge Transfer & Team Empowerment

Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles

Research emerging system behaviors and software deployment methodologies to document actionable resolution guides

Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge

Customer Interface & Ticket Lifecycle Management

Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths

Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure

Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust

Target Base Salary Range:$60,000- $70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1
#LI-HybridBasic Requirements
High School diploma or equivalency with 3+ years IT Support experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

Incentive Bonus Plans

Medical, Dental, Visionbenefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.