at First Federal Savings Bank of Twin Falls in Twin Falls, Idaho, United States
Job Description
This position actively manages day-to-day operations within the branch. They are supported by an Area Retail Banking Manager (ARBM). The Assistant Branch Manager is responsible for training and mentoring branch staff with a focus on maintaining customer service standards and fostering growth in new deposit accounts, consumer loans, real estate loans, and efforts supporting business development activities. The Assistant Branch Manager will guide Retail banking team members to ensure achievement of growth goals and excellent customer service under the direction of the ARBM.
Essential Duties and Responsibilities
- Develops an effective Retail Banking team through sound hiring and retention practices.
- Under the direction of the Area Retail Banking Manager supervises, trains, and coaches retail banking Senior Personal Bankers, Personal Bankers and Tellers in areas of personal development, sales training, customer service, and goal achievement.
- Through use of a CRM (Customer Relationship Management) tool, develops a strategy to achieve satisfactory levels of production with a proactive, systematic, and organized approach to business development, customer prospecting, and customer relationship management.
- Actively participates in inbound and retention calling programs to retain and expand existing customer relationships and acquire new relationships.
- Develops strategies for acquiring new and expanding existing personal and business deposit accounts and services, consumer loans and real estate loans.
- Deliver in-depth retail banking product and service training to Retail Banking production teams and general retail banking product and service training to peers within the bank.
- Participates in personal and team representation within the community.
- Develops and maintains relationships with internal business lines for successful referrals of products and services.
- Represent and promote the bank professionally in the community and community events.
- Ensures team compliance with all laws, rules, regulations, policies, practices, and procedures.
- Other duties as assigned by the Area Retail Banking Manager.
Supervisory Responsibilities
- Recruiting
- Training
- Coaching to Performance Standards
- Performance Tracking
- Individual Performance Appraisals
- Addressing Complaints and Performance Issues
- Resolving Problems
Qualifications Required
- 3 years of experience in Retail Banking.
Qualifications Preferred
- Associate’s degree in business or higher.
- Five (5) years of experience in Retail Banking.
- One (1) year of management, supervisor, or team lead experience strongly preferred.
Physical Requirements and Working Conditions
- Sitting for extended periods of time
- Ability to operate computer applications and basic business equipment.
- Travel for branch/department visits and business development (valid driver’s license required)
