at First Federal Savings Bank of Twin Falls in Kimberly, Idaho, United States
Job Description
This position leads the Retail Banking team and day-to-day operations at the branch, focusing on
providing exemplary customer service. The role requires hiring, training, and mentoring retail banking
team members to effectively grow and retain customer deposit and lending relationships. The Branch
Manager monitors team performance and tracks progress to achieve growth goals and maintain customer
service standards. This position is responsible for functions at their branch, and reports to an Area Retail
Banking Manager or Market President, requiring regular communication to ensure excellence and
consistency in daily operations and overall performance.
Essential Duties and Responsibilities
- Develops an effective Retail Banking team through sound hiring and retention practices.
- Supervises, trains, and coaches retail banking Senior Personal Bankers/ Personal Bankers / Tellers in areas of personal development, sales training, customers service, & goal achievement.
- Through use of a CRM (Customer Relationship Management) tool, develops a strategy to achieve satisfactory levels of production with a proactive, systematic, and organized approach to business development, customer prospecting, and customer relationship management.
- Actively participates in inbound and retention calling programs to retain and expand existing customer relationships and acquire new relationships.
- Develops strategies for acquiring new and expanding existing personal and business deposit accounts and services, consumer loans and real estate loans.
- Deliver in-depth retail banking product and service training to Retail Banking production teams and general retail banking product and service training to peers within the bank.
- Participates in personal and team representation within the community.
- Develops and maintains relationships with internal business lines for successful referrals of products and services.
- Represent and promote the bank professionally in the community and community events.
- Ensures team compliance with all laws, rules, regulations, policies, practices, and procedures.
- Other duties as assigned by the Regional Retail Banking Manager.
Supervisory Responsibilities
- Recruiting
- Training
- Coaching to Performance Standards
- Performance Tracking
- Individual Performance Appraisals
- Addressing Complaints and Performance Issues
- Resolving Problems
Qualifications Required
(Required education may be satisfied by experience and/or working knowledge)
- Associate degree in business or related field.
- 5 years of experience in Retail Banking or related bank service area.
- 2 years of supervisory experience.
Physical Requirements and Working Conditions
- Sitting for extended periods of time
- Ability to operate computer applications and basic business equipment
- Travel for branch/department visits and business development (valid driver’s license required)
Qualifications Preferred
- Bachelor’s degree in business or related field.
- 7 years of experience in Retail Banking or related bank service area.
- 3 years of supervisory experience.
