Customer Service

at Speakman Agency in Ponderay, Idaho, United States

Job Description

We are seeking a dynamic and dedicated Customer Service Representative to join our busy and fun team! We strive to treat our clients like family and friends. We are very busy and need help to keep that standard. In this vital role, you will be the friendly face and helpful voice for our customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude, organizational skills, and ability to manage multiple tasks will help create a welcoming environment both in person and over the phone. This paid position offers an exciting opportunity to develop your office management and customer service expertise while making a real difference in our clients’ experiences. We will support you in acquiring your insurance license.

Duties

• Greet customers warmly at the front desk, ensuring a positive first impression
• Handle multi-line phone systems efficiently, directing calls accurately and courteously
• Manage appointment scheduling, calendar management, and follow-up communications
• Assist with data entry, filing, and maintaining organized records using Microsoft Office and Google Workspace tools
• Provide exceptional customer support by answering inquiries, resolving issues, and offering product or service information
• Support office management tasks such as bookkeeping, proofing documents, and managing office supplies
• Maintain professional phone etiquette and ensure clear communication with clients and team members

Requirements

• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Exceptional phone etiquette, time management skills, and attention to detail including proofreading and typing accuracy
• Helpful to have: Office experience involving front desk duties, multi-line phone systems, filing, and administrative support

Join us in delivering outstanding service while advancing your career in a vibrant office setting! We value energetic individuals who thrive on helping others and are eager to grow professionally. This is a paid position committed to supporting your development in customer support, office management, and administrative excellence.

Benefits:

• Health savings account
• Paid time off

Work Location: In person