at Joint School District # 171 in Orofino, Idaho, United States
Job Description
Position Overview
The Technology Aide provides entry-level, first-line technical support and general user assistance to staff
and students. This role focuses on basic device setup (PCs, Chromebooks), routine hardware cleaning,
and helping users navigate everyday software applications. This is an excellent entry-level position for
individuals looking to build a foundation in IT support, offering hands-on experience with daily
technology operations in a supportive environment.
Essential Duties and Responsibilities
• User Support: Provide courteous basic technical assistance to staff and students in person or by
routing cases to senior IT staff.
• Device Prep & Care: Assist with unboxing, cleaning, labeling, and basic setups of Windows PCs,
Chrome OS devices, and tablets.
• Basic Troubleshooting: Help users with simple technical hurdles, such as password resets,
connecting to Wi-Fi, and troubleshooting peripheral devices like mice, keyboards, and printers.
• Classroom Media Support: Assist teachers and staff with plugging in and turning on classroom
displays, projectors, and basic audio equipment.
• Event Setup Assistance: Help move and set up portable tech equipment (microphones, laptops,
projectors) for school or facility meetings.
• Data Privacy: Handle and protect student and staff information with strict adherence to
standard privacy rules.
• General Tasks: Help keep IT storage areas organized and assist senior IT staff with basic techrelated errands around the facility.
Minimum Qualifications
• Education: High School Diploma or equivalent.
• Screening: Must successfully pass a comprehensive criminal background check and preemployment drug screening.
• Customer Service: Strong written communication skills; patience when helping non-technical
users.
• Technical Literacy: General comfort using everyday technology, including personal computers,
smartphones, and Chromebooks.
• Ability to Follow Directions: Proven ability to read, understand, and follow step-by-step
instruction manuals and checklists.
• Physical Capability: Ability to safely lift and carry equipment weighing up to 50 lbs. (such as
boxes of laptops or desktop monitors).
Preferred Qualifications
• Familiarity with Google Workspace: Basic comfort using Google Docs, Sheets, and Drive.
• Enthusiasm for Tech: A strong desire to learn about computer hardware, software, and basic
troubleshooting.
• Prior Experience: Any retail, customer service, or school volunteer experience where helping
people was a primary focus.
