Rehab Repair Technician

at Norco Inc. in Missoula, Montana, United States

Job Description

Norco is currently seeking an individual to fill our Rehab Repair Technician position. The Rehab Repair Technician provides all repair and warranty work for rehab and assistive technology equipment including diagnostics, documentation, and paperwork, ordering and installing parts, pickup, and delivery of equipment and assisting the Rehab Specialist with other tasks or jobs as necessary. Other responsibilities include, but are not limited to:Work with the client to provide timely repairs/warranty work for customer owned rehab equipment, if it is within our scope of serviceAssess the equipment to ensure that it is from a manufacturer that Norco is a dealer for, and refer them to an appropriate provider if it is notDetermine whether the client is financially responsible for repairs to the equipment or if we will be billing insuranceProcure all documentation necessary to bill for repairs, labor and rental/loaner equipment to be provided during the repair processAcquire prior authorizations from insurance as necessaryWork with the manufacturer to get repair quotes and order necessary parts for replacement/warranty workGenerate P.O.‘s and RA’s, ship any parts back to the manufacturer within a timely mannerBe responsible for scheduling appointments at the patient’s home to assess equipment and for scheduling to pick up any rehab equipment for repairsPerform all repair/warranty work necessary on customer owned rehab equipment with competence and in a timely mannerMaintain/service Norco owned rehab equipment and manufacturer demo equipmentAssist with receiving and assembling rehab/assistive technology equipmentPerform other tasks as assigned or necessaryWage $19-$22/Hr DOEQualificationsHigh School graduate or equivalentCandidates preferred who are open to employer-provided training, with the opportunity for growth and advancement into an ATP positionMechanically inclinedExcellent Customer Service skillsExcellent Diagnostic and Technical Repair skills preferred, willing to trainStrong communication skills in dealing with customers who are often angry or frustrated in regards to problems related to their rehab equipmentAbility to educate the customer and referral source in regards to Norco’s Rehab Repair Process and assist them in the steps of acquiring proper documentation, assessing their equipment for repair/warranty work, scheduling time for repair/warranty work, and providing for rental equipment while the repairs necessary are completedMust have the ability to quickly learn about new rehab and assistive technology products and how to properly diagnose and repair themMust stay current in repair/diagnostic techniques and practices through ongoing education (a minimum of 10 hrs. a year), and be willing to take the steps necessary to obtain any additional education or credentials as deemed necessaryAbility to lift up to 50 lbs. frequently and over 100 lbs. occasionally to a height of 36"Ability to sit, stand, and walk extended periodsAbility to drive safelyValid Drivers LicenseAdditional informationNorco offers a competitive compensation/benefit package, including:Employee Stock Ownership Plan (ESOP)Health, Vision and Dental InsuranceHealth Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)Life Insurance provided at no cost to employee by Norco Supplemental Accident, Disease, and Life Insurance optionsEmployee Tuition Reimbursement401(k) with Employer MatchingEmployee Discount on products sold by NorcoCompany DescriptionFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation’s largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).At Norco