at Avenue5 Residential, LLC in Post Falls, Idaho, United States
Job Description
Summary of Responsibilities
We’re seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!
Responsibilities to include:
+ Greet guests upon arrival and provide them with information about the hotel and its amenities
+ Check guests in and out, ensuring accuracy of information and payment processing
+ Handle guest inquiries, requests, and complaints promptly and professionally
+ Assist with reservations, cancellations, and modifications
+ Maintain knowledge of room availability, rates, and hotel services
+ Provide recommendations for local attractions, restaurants, and activities
+ Operate phone systems and handle incoming calls with proper phone etiquette
+ Assist with night audit duties as needed
+ Collaborate with other hotel departments to ensure guest satisfaction
+ Maintain a clean and organized front desk area
Skills and Requirements+ Excellent guest relations skills with a strong focus on customer service
+ Previous experience in the hotel industry or related field is preferred
+ Knowledge of front desk operations and hospitality management principles
+ Familiarity with night audit procedures is beneficial but not necessary
+ Proficient in using phone systems and handling multiple calls simultaneously
+ Strong communication skills, both verbal and written
+ Ability to handle difficult situations with professionalism and tact
If you are passionate about providing exceptional service to our guests and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application.
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