at LEES MARKETPLACE in Smithfield, Utah, United States
Job Description
Position Summary:
Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.
The Grocery Clerk plays an essential role in maintaining a well-stocked, clean, and organized grocery department at Lee’s Marketplace. This position is responsible for stocking shelves, assisting customers, rotating products, and ensuring displays are neat and appealing. Grocery Clerks help create a positive shopping experience by providing friendly, helpful service while keeping shelves full and store standards high.
Primary Position Duties:
Key Duties and Responsibilities:
+ Assist with the daily operations of the Grocery Department including product stocking, rotation, and merchandising to maximize sales and product quality.
+ Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.
+ Ensure department cleanliness and that all food safety, temperature, storage, and sanitation guidelines are followed to meet health and company standards.
+ Report inventory needs and maintenance issues to the Grocery Manager.
+ Maintain cohesive and supportive communication with vendors and partners.
+ Ensure all responsibilities assigned are completed to the best of your ability.
+ Assist with frontend responsibilities as needed during peak times (i.e. cashiering, bagging, gathering carts, etc.)
Guest Service:
+ Greet customers warmly and offer assistance in locating or learning about grocery products.
+ Resolve customer complaints or product concerns professionally and promptly.
+ Provide recommendations and product knowledge to enhance the shopping experience.
+ Coordinate with guests in regards to special orders
+ Ensure shelves are fully stocked and presentable to support a positive guest impression.
Product Handling:
+ Assist in the maintenance of the displays throughout the store according to store standards.
+ Ensure product freshness by assisting with the verification of date coding on items and proper rotation of product.
+ Record all damaged product and rework or store in designated backroom cooler areas.
+ Stock all grocery products using proper rotation (FIFO) to ensure freshness.
+ Handle all products safely and according to food safety guidelines, including cold chain management.
+ Maintain accurate inventory levels through cycle counts and shrink control.
Cleanliness and Safety:
+ Maintain a clean and organized work area.
+ Follow all safety and sanitation procedures.
+ Report any safety hazards or equipment issues to management.
+ Provides an example for other team members to maintain a clean and safe environment
Cash Handling:
+ Willing to assist the Frontend by being a back up Cashier during rushes
+ Operate POS system efficiently and accurately.
+ Confidently accept various forms of payment, including cash, card, check, WIC, and EBT
+ Follow store policies on coupons, returns, exchanges, and refunds.
+ Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.
+ Uses POS and register system only when directed by the Frontend Manager/Supervisor.
+ Works scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.
Team Collaboration:
+ Work cooperatively with team members to achieve store goals.
+ Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
+ Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.
+ Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
+ Provides a professional example for other team members to follow.
+ Attends team meetings and training sessions.
+ Assist other departments as needed.
+ Work in a fast-paced, sales environment with tact and patience
+ Work with team to ensure products are sold well before their expiration date.
Position Requirements:
+ Age Requirement: 16yrs+ / Machinery: 18yrs+ ?Availability: Flexible-including nights, weekends, and holidays.
Physical Requirements:
+ Ability to stand, walk, twist, sit, and bend for extended periods.
+ Ability to lift and carry items weighing up to 50 pounds.
+ Manual dexterity for handling small objects and operating equipment.
+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
+ Occasionally stoop, crouch, kneel, or crawl.
+ Prolonged periods standing and walking.
+ Must be able to access and navigate all areas of the store.
+ Lifting may include floor to shoulder and overhead lifting repeatedly.
+ Occasional use and climbing of step stools or ladders are required.
Tools and Machinery:
+ Pallet jack
+ Forklift
+ Box Cutter Knives and Blades
+ Two-wheeler and six wheeler
+ Hand-held ordering machine
+ Computer use
+ Phone/Intercom
+ POS System
+ Any other tools and machinery seen fit for role
Education or Skills:
Education and Experience:
+ High school diploma, GED, or equivalent. Applicants currently working toward completion are welcome to apply.
+ Basic computer proficiency
+ Previous customer service experience preferred
Skills and Abilities:
+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
+ Friendly, customer-focused attitude.
+ Basic knowledge of food safety or willingness to complete training
+ Punctual, dependable, and able to follow instructions
+ Ability to implement solutions quickly and effectively.
+ Ability to work in a fast-paced environment.
+ Ability to handle team member, guest, and vendor inquiries and complaints effectively.
+ Ability to read and follow instructions.
+ Great verbal and written communication skills.
Benefits:
Compensation:
+ Competitive hourly wage/salary.
+ Paid time and a quarter on Sundays
+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
+ 10% discount, restrictions apply
+ Ace Hardware Discount at Lees Ace Hardware locations
+ Paid Time Off to those who qualify
Work Environment:
+ Friendly and supportive team atmosphere.
+ Opportunities for career advancement and professional development.
+ Safety forward atmosphere
+ Innovative, supportive, and input driven management team.
Lee’s Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
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