at Gentiva in Spokane Valley, Washington, United States
Job Description
Overview
Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.
As a Hospice Patient Care Manager, You Will:
+ Oversee and direct patient care services to ensure the delivery of high-quality hospice care
+ Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits-making decisions based on clinical judgment and priority
+ Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
+ Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
+ Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
+ Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
+ Support performance improvement initiatives, quality assessments, and operational efficiencies within your location
About You
Qualifications – What You’ll Bring:
+ Current RN license in the state of employment
+ Graduate of an accredited nursing program
+ Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
+ Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
+ Knowledge and compassion for terminally ill patients and their families
+ Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
+ Strong interpersonal, organizational, and leadership skills
+ Competency in clinical documentation and technology systems
Preferred Qualifications (Not Required):
+ Bachelor of Science in Nursing (BSN)
+ Previous leadership, team management, or supervisory experience in hospice or home health
+ Familiarity with EMR systems and telehealth platforms
+ Certification in Hospice and Palliative Nursing (CHPN)
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.
Salary Range – $100,000.00 – $106,000.00
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
+ Competitive Pay
+ 401(k) with Company Match
+ Career Advancement Opportunities
+ National & Local Recognition Programs
+ Teammate Assistance Fund
Additional Full-Time Benefits:
+ Medical, Dental, Vision Insurance
+ Mileage Reimbursement or Fleet Vehicle Program
+ Generous Paid Time Off + 7 Paid Holidays
+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
+ Free Continuing Education Units (CEUs)
+ Company-paid Life & Long-Term Disability Insurance
+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Ready to Join a Team That Cares?
Apply today and help us lead the way in delivering hospice care that truly matters.
Legalese
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet state specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
ReqID: 2026-137543
Category: Single Site Ops and Clinical Leadership
Position Type: Full-Time
Company: Gentiva Hospice
