Property Manager

at Natural Retreats US LLC in Gallatin Gateway, Montana, United States

Job Description

ESSENTIAL DUTIES:Assist management in overseeing owner and guest services and fulfill owner and guest requests.Assist with all aspects of maintenance, housekeeping management, and vendor relationships.Assist with housekeeping as needed to ensure homes are ready for guest arrival.Ensure all homes are up to NR brand standards by addressing deferred maintenance issues.Gain full knowledge of and maintain all operational systems and services in rental properties as required including gas, HVAC, electrical, entertainment, water, sewage supply etc.Manage any stocks of consumable items such as lightbulbs, batteries, dishes, etc. efficiently and within budget, assigning appropriate charges to owners as required by applicable deadlines.Conduct property inspections. Perform basic mechanical and electronic repairs including but not limited to:Reset Wi-Fi routers and modemsReset and program cable and satellite TV receiversPerform light plumbing and painting repairsWork closely with vendors to schedule and supervise subcontracted work as needed. Ensure all homeowners receive personalized attention and care and all guests have an AMAZING experience with Natural Retreats from arrival through to their departure.Gain and maintain a strong working knowledge of the destination and be able to effectively communicate this to guests and other departments within Natural Retreats.Operate company vehicle in a safe, courteous, and professional manner.Set an example of professionalism by modeling superior work ethic, appearance, timekeeping, preparedness, and attributes to gain the trust, confidence, and respect of all.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.EXPERIENCE & SKILLS:REQUIREDCurrent Montana Property management license or ability to obtain and maintain licensure within time frame identified upon trainingMinimum 2 years’ experience in hospitality, property management, or other related fieldValid driver’s license with good driving recordAbility to pass pre-employment testing which may include drug testing and/or background screeningStrong mechanical skillsExcellent oral and written communication skillsStrong knowledge of home systemsAbility to use hand and basic power toolsStrong local knowledge of Big Sky and surrounding areaAbility to manage fluctuating workload Ability to work independently or as part of a teamHighly autonomous and self-motivatedEffective time management with the ability to meet deadlines DESIREDDegree in hospitality or related fieldGrowth mindset with a flexible approach to work HOURS OF WORK:This is a full-time position. Due to the nature of the job, the Property Manager should be flexible with their hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. Generally, this will mean a working day of 9:00 am – 5:00 pm, although on occasion this may vary according to occupancy levels. All Property Managers are required to be on call 1 to 2 nights per week. The team member should always be available in case of an emergency or due to unpredictable guest arrivals. Exact daily schedules may vary from season to season and differ from in-season to off-season. We encourage all of our team members to take two (2) days off per week where possible. Vacation is generally taken outside of peak season.