E-Commerce Lead

at Goodwill Industries of the Inland Northwest in Post Falls, Idaho, United States

Job Description

Closes: 9/20/26 - Post Falls, ID - Full-time/Hourly

Wage: $19.81 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:

Assist E-Commerce Management in the operations of the E-Commerce Department. Follow specific guidelines and operate with minimal supervision. Managers/Supervisors are vested with the trust of the organization to represent the highest standards of behavior and job performance. As such, Managers/Supervisors are expected to conduct themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. Must pass background check.

Education and/or Experience:
High school diploma or general education degree (GED). Minimum of six months related experience and/or training.

Essential Duties and Responsibilities include the following:

• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Assist customers in a timely and courteous manner. E-Commerce customer inquiries need to be addressed within 24 hours.
• Ensure the quality and quantity of work performed by employees is according to standards.
• Ensure the department and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
• In conjunction with E-Commerce Management, oversee inventory tracking system.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the E-Commerce Department.
• Maintain all department records.
• Responsible for E-Commerce operation in the absence of E-Commerce Management including but not limited to directing the activities of facility personnel, ensuring proper listing and shipping functions and enforcing organizational policies.
• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
• Maintain production areas to ensure ease of operations.
• Comply with Goodwill's employment practices and EEO guidelines and policies.
• Conduct individual and group training sessions.
• Ensure open communication exists at all levels in the department.
• Communicate software issues immediately to both IT and E-Commerce Management.
• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance; identify deviation from desired results.
• Develop and implement corrective action plans as needed.
• Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.

Additional Expectations

• Work collaboratively with Workforce and Family Services to provide client services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other related duties as assigned.