at Community Council of Idaho in Idaho Falls, Idaho, United States
Job Description
Status: Non-Exempt / HOURLY
Regular Full Time Reports to: Lead Medical Receptionist
Summary: The CLINIC - Medical Receptionist position serves as the first point of contact for patients, scheduling appointments, checking in patients, processing payments, and providing excellent customer service in a clinic setting. The role supports healthcare providers with administrative tasks, maintains patient confidentiality, and ensures compliance with HIPAA and other healthcare regulations. Candidates must be bilingual in English and Spanish, have clerical experience, and be able to work efficiently in a fast-paced environment.
Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)
- Schedule patient appointments
- Check-in patients in a positive and friendly manner.
- Ensure that patients do not wait more than 10 to 15 minutes past the scheduled time of appointment.
- Collect insurance information, co-pays, payments toward balances, and payments toward deductibles.
- Issue payment receipts for patients.
- Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking Healthy Connections statuses of patients)
- After business hours: log off computers, lock doors, and turn off radio and lights.
- Work collaboratively and demonstrate effective communication skills.
- Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho’s client base.
- Ability to multi-task, manage time, meet deadlines, and remain calm and professional under pressure.
- Maintain standards of confidentiality of CC Idaho clients and records
- Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements.
- Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations.
Required Physical Demands
- Is frequently required to stand, walk; climb or balance, sit, stoop, kneel, crouch, or crawl; reach with hands and arms.
- Must be able to lift and/or move up to 20 pounds.
Work Environment
Work in an office setting; the work may be stressful; the noise level is moderate; may be exposed to electrical shock and fumes or airborne particles.
BENEFITS
“CCI is a strong, non-profit agency to work with. They respect work-life balance and allow for flexibility when it is needed. Excellent premiums on benefits packages. Good working environment with opportunities for advancement."
For detail Benefit plan please visit: https://communitycouncilofidaho.org/apply-today/
Health Benefits
- Medical benefits
- Dental benefits
- Vision benefits
Financial Well-Being
- Basic Life Insurance with Accidental death & dismemberment
- Supplemental Voluntary Life
- Long- and Short-Term Disability
- Flexible Spending Accounts (Medical & Dependent Care)
- 401(k) retirement plan (Must be 21 years of age to participate)
- Voluntary Benefit Options
- Accident Insurance
- Critical Illness
- Legal Ease
- Norton Life Lock
- Verizon Discount Plan
Work/Life Balance (Regular Full Time)
- Generous Paid Time Off Policy (PTO)
- First year of service – 20 days
- After five years of service – 25 days
- After ten years of service – 30 days
- After twenty years of service – 35 days
- After thirty years of service – 40 days
- Twelve Paid Holidays
- Employee Assistance Program (EAP)
- 10 free sessions per each topic/situation
- Assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Educational leave
- Up to 5 hours per week to utilize towards education, upon approval and eligibility
