Operation Support Specialist

at First Montana Bank in Libby, Montana, United States

Job Description

Operations Support Specialist – Libby First Montana Bank has an opening for a full-time Operations Support Specialist in Libby, Montana. Under the direction of the Libby Operations Officer, this position performs a variety of duties in order to provide central support for branch operations and other bank departments, often providing an additional internal control by ensuring separation of duties, such as in reconciling accounts or reviewing diagnostic system reports. The position is also responsible for providing outstanding customer service, over the telephone or via online chat or email, to assist customers with banking questions and issues. Duties also include tasks related to compliance with the Bank Secrecy Act, consumer regulations and other federal and state laws. All duties are performed in a manner that ensures the privacy and security of sensitive information.Job Summary: Under the direction of the Libby Operations Officer, this position performs a variety of duties in order to provide central support for branch operations and other bank departments, often providing an additional internal control by ensuring separation of duties, such as in reconciling accounts or reviewing diagnostic system reports. The position is also responsible for providing outstanding customer service, over the telephone or via online chat or email, to assist customers with banking questions and issues. Duties also include tasks related to compliance with the Bank Secrecy Act, consumer regulations and other federal and state laws. All duties are performed in a manner that ensures the privacy and security of sensitive information of Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform various duties/responsibilities as assigned by the Libby Operations Officer. The individual could be expected to perform any combination of the duties listed below, as assigned and as required, and may be asked to rotate duties with other department personnel to ensure adequate cross-training and coverage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. Provides friendly and courteous customer service for customers via telephone or internet (Chat) on issues pertaining to balance requests, posting issues, Retail Online Banking, including system functionality, unlocking customers, online bill payment issues, password resets and any contact us issues submitted.Assists Operations Officer on multiple projects as assigned, including but not limited to account cleanup projects, research for administrative summons, debit card projects, end of year corrections, etc.Performs routine backup of multiple functions within the department, including but not limited to all aspects of overdrafts, resolution of stop payments, processing Reg E claims, resolution of non-posts, item entry, data entry, payable, and cash letter adjustments as assigned. Responsible for backup reporting of collection items into the Chex System or Collection Bureau Services online systemCollects daily mail from the post office and distribute within the department and Libby branch.Other duties as assigned and as necessary to meet the objectives of the Libby Operations Center.Focus: InvestmentsAssists branch employees with various operational issues including but not limited to posting issues, overdraft issues, collection issues, debit card limit changes, signature card issues and statement issues.Responsible for all incoming/outgoing aspects pertaining to all domestic/international wires, including but not limited to proofing forms submitted by branches, checking names against OFAC database, tracking for BSA purposes, posting to customer accounts and maintaining all records.Maintains balances sufficient to cover all settlements with Fed, UBB and FHLB, including borrowing if necessary; makes entries to correspondent account for daily settlements; and sets the final