Service BDC Administrator

at Lithia & Driveway in Missoula, Montana, United States

Job Description

Missoula Toyota, Missoula, MT 59804

Full time

R115248

Dealership:L0237 Lithia Toyota of Missoula

Lithia Toyota of Missoula

Now Hiring: Service BDC Administrator

+ Pay: $17.00 -$20.00 per hour DOE

Why Join Our Team?

+ Competitive Compensation: Enjoy a competitive pay that reflects your skills and dedication to excellence.

+ Quality of Life: We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career.

+ Personal Growth: With access to ongoing training programs, we support your career progression and encourage you to reach your full potential.

+ Supportive Team Environment: Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued.

What You’ll Do

+ Answer inbound service calls and schedule appointments.

+ Contact customers to confirm, reschedule, and follow up on service visits.

+ Respond to online service inquiries, texts, and emails promptly.

+ Help create an exceptional customer experience from the first interaction.

+ Work with Service Advisors and the Service Manager to maximize appointment opportunities.

+ Maintain accurate customer information and appointment records.

What You’ll Bring

+ Automotive dealership or call center experience is preferred, but we will train the right candidate!

+ Outstanding customer service and communication skills

+ Positive attitude with a strong work ethic

+ Comfortable speaking on the phone and building customer relationships

+ Computer proficiency

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

+ Competitive pay

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies – Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!