at Serco in Mountain Home AFB, Idaho, United States
Job Description
Position Description & Qualifications
The Military Spouse Fellowship Program Associate is a detail-oriented professional participating in a structured fellowship designed to develop knowledge and experience in program operations, transition management, project coordination, stakeholder engagement, and business processes. Through hands-on training and mentorship, the Fellow will collaborate with functional teams across the organization to support operational initiatives, customer engagement, workforce transition activities, travel administration, invoicing processes, and project management efforts. This role provides exposure to corporate functions and business operations while building foundational skills in program management, communication, and organizational effectiveness.
This fellowship is designed to provide meaningful professional experience that supports career growth while developing foundational skills for future roles in program management, operations, business administration, and corporate support functions.
Key Responsibilities
Transition Management Support
+ Assist with workforce and program transition activities under the guidance of program leaders.
+ Support onboarding, offboarding, and personnel transition processes.
+ Track transition milestones, deliverables, and action items.
+ Maintain accurate records and documentation related to transition activities.
Corporate Functional Area Collaboration
+ Partner with Human Resources, Finance, Contracts, Security, Recruiting, and Operations teams to support program objectives.
+ Coordinate requests and follow-up actions between departments.
+ Assist in gathering information, compiling reports, and supporting cross-functional initiatives.
+ Participate in meetings and document key decisions, actions, and follow-up requirements.
Project Management Support
+ Support project planning, scheduling, and status tracking activities.
+ Monitor action items, deadlines, and deliverables to ensure timely completion.
+ Prepare project documentation, meeting agendas, and status reports.
+ Assist with process improvement efforts and workflow coordination.
Partner and Stakeholder Engagement
+ Support communication and engagement with internal and external stakeholders.
+ Coordinate meetings, conference calls, and exchange information.
+ Maintain professional relationships with customers, partners, and team members.
+ Assist in the preparation of presentations, briefings, and communication materials.
Financial and Invoicing Support
+ Assist with invoice tracking, reconciliation, and supporting documentation review.
+ Coordinate with Finance and program teams to ensure completeness and accuracy of billing information.
+ Maintain organized records of financial transactions and related documentation.
+ Support reporting and administrative activities related to program finances.
Travel Review and Authorization Support
+ Review travel requests for completeness and compliance with company policies.
+ Assist with travel authorization and approval workflows.
+ Track travel documentation and reimbursement submissions.
+ Coordinate with travelers and approvers to resolve discrepancies and obtain required information.
Administrative and Operational Support
+ Maintain accurate records, databases, and tracking tools.
+ Organize electronic files and documentation in accordance with company procedures.
+ Prepare reports, spreadsheets, meeting notes, and correspondence.
+ Perform other duties and developmental assignments as required.
Required Qualifications
+ Military Spouses eligible for participation in SpouseWorks fellowship program.
+ High school diploma required; Associate’s or Bachelor’s degree preferred.
+ Strong organizational skills and attention to detail.
+ Excellent verbal and written communication skills.
+ Ability to manage multiple priorities in a fast-paced environment.
+ Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams).
+ Strong interpersonal skills and ability to work effectively across diverse teams.
+ Demonstrated professionalism, initiative, and willingness to learn.
Preferred Qualifications
+ Previous administrative, project coordination, customer service, or business operations experience.
+ Exposure to project management principles or business processes.
+ Experience supporting geographically dispersed teams.
+ Familiarity with government contracting or corporate environments.
Knowledge, Skills, and Abilities
+ Strong attention to detail and accuracy.
+ Ability to analyze information and maintain organized records.
+ Effective communication and collaboration skills.
+ Ability to handle sensitive information with discretion.
+ Problem-solving mindset and adaptability.
+ Customer-focused and team-oriented approach.
+ Ability to learn new systems, processes, and business functions quickly.
Development Opportunities
Throughout the fellowship, participants will receive exposure and training in:
+ Transition Management
+ Project Management Fundamentals
+ Corporate Operations
+ Stakeholder and Partner Engagement
+ Financial and Invoicing Processes
+ Travel Management and Authorization Procedures
+ Cross-Functional Team Collaboration
+ Professional Communication and Leadership Development
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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