at DL Evans Bank in Burley, Idaho, United States
Job Description
Responsible for managing, directing and coordinating debit card and debit card dispute functions including but not limited to; customer service, resolution of operational and software problems and product enhancement and development. Oversees all operations related to debit card services and ATM hardware and network activity with direction from the Vice President Processing Center Manager as needed. Ensures efficient, effective, professional service to our customers. Meets expectations of the bank’s debit card portfolios, Zelle usage, gift cards and ATM network performance. Makes recommendations for new product offerings as well as changes and enhancements to the existing product offering. Assists with the marketing and employee training for new and existing bankcard products. Assists branch personnel with maintaining appropriate instant issue debit card stock, resolving card errors, printer faults and ATM repairs and maintenance. Ensures excellent customer service and maintains strong professional relationships with customers; both internal and external. Professionally responds to customer emails and telephone calls in regards to Zelle, ATM’s and debit cards. Oversees debit card and Zelle dispute processing activities. Assures ATM issues are resolved, contacts Fiserv or the Bank’s ATM service provider for assistance with ATM maintenance, hardware assistance, or software errors. Actively cross-sells appropriate Bank products and services and works to ensure business account retention. Completes related records, reports, and documentation. Performs miscellaneous duties as required. Assures that all functions are completed in accordance with legal and regulatory compliance and Regulation E in particular. Keeps management informed of area activities. Supervises, schedules, assists, trains and appraises personnel.
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