at World Finance in Fruitland, Idaho, United States
Job Description
Why Join World:
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Strong growth opportunities – Many of our leaders, including executives, started in this role
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Promote-from-within culture – A large percentage of team members advance into leadership roles
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Performance-based earnings – Bonus opportunities tied to branch results
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Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
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Retirement and time off – 401(k) with company match, paid holidays, and vacation time
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Community focus – Paid volunteer time and a strong commitment to giving back
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Work-life balance – Predictable schedules with a focus on time outside of work
About World Finance:
World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.
Essential Duties and Responsibilities:
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Drive and close loan sales by taking applications, explaining terms, and asking for the business
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Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
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Manage delinquent accounts by securing payments and setting payment arrangements
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Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
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Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
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Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
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Process payments, account updates, tax-related documentation, and document all activity in company systems
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Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
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Handle and balance cash, and complete required bank runs to deliver deposits
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Follow company policies, procedures, and regulatory requirements
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Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
Basic Requirements:
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High school diploma or equivalent
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Valid driver’s license, reliable transportation, and current insurance
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Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
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Ability to obtain required insurance licensing
Experience & Skills:
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Experience in sales, customer service, collections, or account management with measurable results
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Proven ability to handle high-volume calls and difficult customer conversations
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Track record of meeting or exceeding goals in a fast-paced environment
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Strong communication, problem-solving, and organizational skills
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Basic computer skills with accurate and consistent data entry
Preferred Backgrounds:
Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.
Physical and Environmental Requirements:
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Office based role with standard lighting and noise levels
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Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs
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Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
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Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
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Ability to perform computer work, handle documents, and communicate information effectively
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Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
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Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
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May assist with general office upkeep to maintain a professional environment
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Occasional local travel to offsite locations and banks as required for business purposes
