at Alturas Analytics, Inc. in Moscow, Idaho, United States
Job Description
Are you someone who enjoys solving problems, working with technology, and helping others? As an IT Associate at Alturas Analytics, you’ll play an important role in keeping our team connected, equipped, and ready to work. From setting up computers and managing user accounts to troubleshooting technical issues, you’ll gain hands-on experience with the technology and systems that keep our company running. You’ll work alongside the IT team, build your technical skills, and help support the people behind the science.
This is an on-site position in Moscow, Idaho
Why Join Alturas Analytics?
Alturas Analytics, Inc. is a privately owned contract research organization specializing in bioanalytical services for pharmaceutical and biotechnology companies worldwide. Our work supports scientific research that advances the treatment and cure of disease. At Alturas, you'll join a collaborative, supportive team that values quality, encourages professional growth, and takes pride in making a meaningful impact. We're committed to creating an environment where employees feel valued, continue to learn, and have opportunities to grow their careers.
A Day in the Life
Your day might start with setting up a computer for a new employee, making sure their equipment is ready and their accounts are configured. Throughout the day, you could help a coworker troubleshoot a computer or printer issue, prepare equipment for future use, or check that routine backups are running properly. You’ll also help maintain our inventory of computers and accessories, update technical documentation, and assist with system maintenance and upgrades. Whether you’re helping a new team member get started or working behind the scenes to keep our technology running smoothly, you’ll have a hands-on role in supporting the entire company.
Essential Duties and Tasks
- Deploys new workstations by utilizing imaging technology including executing necessary validation plan execution; maintains system inventory database
- Maintains workstation computer template images and associated documentation
- Provides technical support to all Company personnel and escalates issue as needed
- Manages the backup media including rotating routine backup media, troubleshoots backup issues and escalate to Systems Administrators as needed
- Provisions computer hardware peripherals and maintains hardware spare parts inventory
- Provisions new user accounts, manages user roles/permission and deactivates departing user accounts as requested and approved
- Performs or assists maintenance or upgrade of computer and network systems including hardware, software, peripherals and data archiving, etc.
- Manages printers, troubleshoots printing issues and escalate to external services when needed
- Conducts new employees’ initial IT training and accounts handover and maintains training handout
Additional Duties and Tasks
- May lead server room tour for client audits when needed
- May help review and execute validation test scripts for computerized systems
- Performs other duties as needed or assigned
