Customer Experience Team Member

in Tooele County, UT

Job Description

Customer Experience Team Member

Location: Hybrid (Boise, ID) Job Type: Full-Time, Monday-Friday, 8:00 AM - 5:00 PM Pay: $40,000 - $45,000 per year

About Creative Mines

Creative Mines manufactures premium stone veneer products for residential and commercial projects. We are looking for a customer-focused, organized team member who enjoys helping customers and working with a collaborative team.

What You'll Do

· Build and maintain relationships with customers.

· Answer customer questions by phone and email.

· Process and manage customer orders accurately.

· Coordinate shipments and provide delivery updates.

· Work closely with the sales team to support customers and sample requests.

· Assist with invoicing

· Learn and maintain knowledge of Creative Mines products.

· Help resolve customer concerns and ensure a positive customer experience.

· Attend in-person team meetings and occasional customer visits or industry events.

What We're Looking For

· Strong communication and customer service skills.

· Highly organized with attention to detail.

· Ability to manage multiple tasks in a fast-paced environment.

· Proficiency with Microsoft Office 365; experience with Microsoft Dynamics Business Central is a plus.

· Dependable, proactive, and a team player.

· Basic math and problem-solving skills.

· Willingness to travel occasionally and participate in in-person meetings.

Preferred Qualities

· Customer-first attitude.

· Positive and professional demeanor.

· Flexible and adaptable.

· Enjoys working collaboratively with others.

Benefits

· Medical, dental, and vision insurance

· Paid Time Off (PTO)

· Performance-based bonus opportunities

· Professional development and growth opportunities

· Supportive and team-oriented work environment

Travel

· Occasional travel required, including customer visits, trade shows, and team events. This role also includes in-person meetings approximately 2 times per week.

Salary: $40,000 - $45,000 annually, depending on experience and qualifications.