Credential(s) Offered
Industry certification, Employment, Measurable Skill Gain Leading to a Credential
Method of Delivery
Hybrid or blended
When offered
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Description
Course includes CompTia Network+, and MD-102T00 Microsoft 365 Endpoint Administrator
Responsible for capturing customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the level of complexity of each contact with the goal of achieving the highest initial resolution. Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental SOPs.
Details
Program Length (Weeks)
4
Hours
90
Entrance Requirements
High School Diploma or Equivalent
School
WIOA Approved Program
Yes
Curriculum Competency Based
Service Desk Technician
Training Location(s)
MindMatters Learning
Local WIB
40 - REG-1 WIB 1-5
Name of Credential
Service Desk Technician
Type of financial aid offered or have access to
none
Refund Policy
on file
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - CompTia
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$4,900.00
Out-of-State/District Tuition
$4,900.00
Total In-State Program Cost
$4,900.00
Total Out-of-State Program Cost
$4,900.00
